We are unable to accept the return of goods without prior consent and all returns will only be accepted with a valid returns authorisation number (RMA). Unauthorised goods will be refused. Refused goods must be collected within 30 days otherwise they will be disposed of.
Goods ordered in error
It is acknowledged that goods are incorrectly ordered
from time to time. At the company discretion these may be returned within
30 days of the date of the invoice providing goods are in a wholly saleable
condition relative to product integrity, shelf life and packaging. These may
be returned at the cost of the customer with suitable paperwork and details
to enable a prompt processing of your credit note.
ALL SUCH RETURNS ARE SUBJECT TO A 20% RESTOCKING
CHARGE.
Faulty Returns
Goods claimed to be faulty will be tested by us and
may require prior authorisation from the manufacturer before credit can be
agreed. In such situations returns must be accompanied by a faulty evaluation
form and print sample. Faulty goods in general and those compliant with the
above are collected free of charge.
Damaged goods
All deliveries received in a damaged condition should
be signed for as damaged to enable a claim to be processed. Such claims must
be logged with the Customer Care Department within 3 working days to be valid.
A valid credit will only be issued once the claim has been verified.
Short Shipment/Picking Error
For a claim to be valid it must be logged with our
Customer Care Department within 3 working days.
Replacement goods will be dispatched same day as notification.
Collections
Our Carriers should effect all collections within
48 hrs unless otherwise advised.
Expiry Date
All returns authorisation numbers (RMA) carry a 14
day expiry date. The RMA is void after this date.
Credits will not be issued against the RMA once void, and receipt of these
goods will be refused.
ALL RETURNS MUST BE SUITABLY PACKAGED.
DAMAGED OR DEFACED ORIGINAL PACKAGING CANNOT BE CREDITED.